Refund Policy

Effective date: April 23, 2026

How to request a refund

1. Reply to your purchase receipt, or email [email protected] from the address you used at checkout.
2. Include your Stripe session ID (starts with cs_) or your licence key if you have it — this helps us locate your purchase faster, but it's not strictly required.
3. Tell us briefly why you're requesting a refund. Feedback is optional but helps us improve.

What happens next

• We typically reply within one business day.
• Refunds are processed through Stripe back to your original payment method.
• Card refunds usually appear within 5–10 business days depending on your bank.
• All licence keys from the refunded order are automatically revoked at the time of refund. Please stop using the software on the devices where it was activated.

Bulk / volume orders

For volume orders (multiple licences purchased in a single checkout), refunds are issued for the full order. Partial refunds of individual keys within a bulk order are handled case-by-case — reply to your purchase email and we'll work with you.

EU consumers

Under Article 9 of Directive 2011/83/EU on consumer rights, EU consumers normally have 14 days to withdraw from a distance contract. Because Touchscreen Gestures is delivered as a digital download, your statutory right of withdrawal is expressly waived at checkout via the checkout consent checkbox, in accordance with Article 16(m) of Directive 2011/83/EU and Article 3ιβ(m) of Greek Law 2251/1994. See §6 of our Terms of Service for the full text.

This waiver does not affect your statutory rights regarding non-conforming or defective digital content (Directive (EU) 2019/770 — 2-year legal guarantee of conformity). It also does not affect our voluntary 14-day refund offer above, which we offer independently of any statutory obligation.

EU consumers may also refer disputes to the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή), Leoforos Alexandras 144, 11471 Athens, www.synigoroskatanaloti.gr.

Questions

Contact [email protected].